Refund policy

A plain-language summary. The binding text is in our Terms of Service.

Failed or blocked generations

Credits are deducted when you submit a generation and refunded automatically if it fails, including when a safety filter refuses it. You don't need to ask.

Subscriptions

You can cancel at any time from Settings → Billing. Cancelling stops the next renewal; your plan keeps working until the end of the period you've paid for. The remainder of a cancelled period isn't refunded.

Payments

Except where the law requires otherwise or we charged you in error, payments are non-refundable. Credits already used aren't refunded, and unused plan credits aren't refunded when they expire.

Changing plans

A plan change applies right away, and the unused part of what you'd already paid is credited against your next invoice.

EU and UK consumers

You normally have 14 days from a purchase to withdraw from it. Credits are digital content supplied immediately, so by starting to use them within that period you lose the right of withdrawal for what you've used.

Charged in error?

Questions? Contact us.